Information pursuant to Articles 13 and 14 of the General Data Protection Regulation (GDPR)

on the processing of personal data

We hereby inform you about the processing of your personal data and the data protection claims and rights to which you are entitled. The content and scope of the data processing depends largely on the products and services you have requested or which are agreed with you.

Who is responsible for data processing and whom can you contact?

Responsible for data processing:
Raiffeisen Property International GmbH (hereinafter referred as "RPI")
Lehargasse 11
1060 Wien

Raiffeisen Property International GmbH and it's other companies are part of RBI-Group. Direct all questions concerning GDPR to below indicated contacts:

Group Data Privacy Office of RBI Group
Telephone +43 1 / 717 07 – 8817

Contact data of the Data Protection Officer of the Bank:
Phone +43 1 71707-8603


Which data are processed and from which sources do they come?

We process the personal data that we receive from you as part of our business relationship. In addition, we process data that we have legitimately received from credit bureaus (CRIF GmbH), debtor directories (Kreditschutzverband von 1870, Creditreform etc.) and from publicly available sources (eg business register, association register, land register or media) or that are provided legitimately by other companies affiliated with RPI and/or RPHI.

Personal information includes your personal details and contact information (e.g., name, address, other contact details, date and place of birth, nationality, social insurance number, gender, marital status, power of representation etc.) or identity and travel document information (such as signature sample, ID information). In addition, this may include creditworthiness data, data on marketing and distribution, electronic log and identification data (apps, cookies, etc.) and compliance data and other data comparable to the above categories.

For which purposes and on which legal basis are data being processed?

We process your personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and the Austrian Data Protection Act 2018.

  • to fulfill contractual obligations (Article 6 (1) (b) GDPR)

The processing of personal data (Art 4 No. 2 GDPR) is carried out for rent, building and real estate transactions (like Lease Agreements, Purchase and Sales Contracts etc.), in particular for the performance of our contracts with you and the execution of your orders as well as for carrying out pre-contractual measures.

  • to fulfill legal obligations (Article 6 (1) (c) GDPR)

The processing of personal data shall only be carried out for the purpose of fulfilling various legal obligations Examples of such cases are:

  • Reports to the Money Laundering Reporting Office in certain suspicious cases (§ 16 FM-GwG, Financial Market Anti-Money-Laundering Act)
  • Provision of information to financial penal authorities in the context of financial criminal proceedings for an intentional financial offense
  • Reporting to trade authorities and associations, land Register authorities, building and construction authorities as well as other authorities within framework of existing legislation and obligation and our RPI/RPHI and affiliated companies business purposes
  • as part of your consent (Article 6 (1) (a) GDPR

If you have given us your consent to the processing of your personal data for specific purposes (eg, information by using E-Mails about actual projects of RPI or RPHI-Group etc.), processing will only take place in accordance with the scope and for the purpose as set out in and agreed in the consent form. A given consent may be withdrawn at any time with effect for the future.

  • to safeguard legitimate interests (Article 6 (1) (f) GDPR) in general

If necessary, data processing may be carried out to protect legitimate interests of RPI/RPHI or third parties. In the following cases, data processing takes place to safeguard legitimate interests. Examples of such cases are:

  • Consultation and exchange of data with credit bureaus (for example Österreichischer Kreditschutzverband 1870, Creditreform etc.) for the determination of creditworthiness or default risks
  • Review and optimization of needs analysis and direct customer approach procedures
  • General infomails and newsletters on service, products and related market information
  • Measures for business management and further development of services and products
  • Measures to protect customers and employees as well as to secure the property of RPI/RPHI companies and to prevent, contain and investigate criminally relevant conduct. Areas that are publicly accessible can be monitored (in particular foyers, corridors, staircases, elevator areas, interior / exterior entrance areas, facades, garage)
  • Certain phone records (for quality assurance or complaint cases)
  • Measures for controlling business and further development of services and Products
  • Measures in Fraud Transaction Monitoring, against anti-money laundering, terrorist financing and offending crime. At the same time, data evaluations (among others in payment transactions) are carried out. These measures also serve for your protection.
  • Data processing for law enforcement purposes
  • Asserting legal claims and defense in legal disputes
  • Ensuring the IT security and IT operations of RPI and affiliated companies
  • Prevention and investigation of criminal offenses

Who receives my data?

Within our company and/or company group, those units or employees receive your data, as required by them to fulfill their contractual, legal and / or regulatory obligations and legitimate interests. In addition, contractors (especially IT and back-office service providers) will receive your data as long and to the extent as they need the data to perform their respective service. All processors are contractually obliged to treat your data confidentially and to process the data for the provision of the respected services.

According legal rules and laws and because of legitimate interest, personal data may be transferred to our mother Raiffeisen Bank International AG and/or affiliated RBI-companies. That personal data will be treated especially confidential.

If there is a legal or regulatory obligation, public authorities and institutions (like financial authorities, tax authorities, trade authorities and associations, land Register authorities, building and construction authorities as well as other authorities etc.)
as well as our Bank and auditors may be the recipients of your personal data.

According existing contracts and in framework of special RPI/RPHI interests, credit agencies or other with RPI/RPHI affiliated companies may receive your data too.

In case of your special allowance, your data can be provided to other authorities, companies etc. too (consent for your data processing).

Is there a data transfer to a third country or to an international organization?

A transfer of data to third countries (outside the European Economic Area - EEA) will only take place if this will be necessary for the execution of your orders (eg payment and securities orders), or if so required by law or if you have given us your explicit consent.

In addition, data may be transferred to RPI's subsidiaries or processors in third countries or subcontractors of RPI's processors in third countries. These are obliged to comply with European data protection and security standards. Information about this can be obtained from us.

If so required by law, we will separately provide you with further details.

How long will my data be stored?

We process your personal data, as far as necessary, for the whole duration of the entire business relationship (beginning with the conclusion of a contract, its execution and ending with its termination) as well as in accordance with the mandatory storage and documentation obligation as required by law, in particular pursuant to the following Austrian legal provisions: the Companies Code (Unternehmensgesetzbuch, UGB), the Federal Fiscal Code (Bundesabgabenordnung, BAO) and the Financial Market Money Laundering Act (Finanzmarkt-Geldwäschegesetz, FM-GwG).

Moreover,  the data storage is also subject to the statutory limitation periods, eg under the Austrian General Civil Code (Allgemeines Bürgerliches Gesetzbuch, ABGB) and may in certain cases last up to 30 years (the most relevant limitation period in practice is 3 years).

Which data protection rights do I have?

You have the right to access, rectification, erasure or restriction of the processing of your stored data, a right to object to processing and a right to data portability in accordance with the requirements of data protection law. Complaints can be addressed to the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Wien,

Am I obliged to providing data?

As part of the business relationship, you must provide us with all personal information that is necessary to enter into and to maintain the business relationship with you, and also those data that we are required by law to collect. If you do not provide us with these data, we will generally decline either to conclude or to complete the contract, or we will be unable to execute an existing contract or we would be forced to terminate such contract. However, you are not obliged to give your consent to the processing of data if such data is not necessary for the performance of a contract or is not required by law or regulation.

Is there automated decision-making?

In general, we do not use fully automated decision-making within the meaning of Article 22 GDPR in order to establish and/or to conduct a business relationship. If we should use such procedures on a case-by-case basis, we will inform you accordingly by separate notice as so provided for by law.